Who are we,
If you use the website or make a purchase, you agree to follow these terms and conditions. Take the time to read them carefully before ordering anything from the website.
It’s a good idea to save a copy of these terms for future reference. If you have any questions about the website, feel free to contact Customer Services.
Placing an Order,
Add to Bag:
- Choose the products you want, including size, color, and quantity (default is one unit, with a limit of 99 units per item).
- For quantities over 99, contact Customer Services.
- Click ‘Add to Bag.’
Checkout:
- Click on the ‘My Bag’ icon.
- Review your order and click “Continue Securely” if everything looks good.
Account/Guest:
- Enter your email.
- Log in if you have an account or continue as a guest.
- Register for an account if needed.
Delivery:
- Choose your preferred delivery method (availability may vary for different products).
Payment:
- Select your payment type on the secure payment page.
- Payment is collected by or on behalf of the Seller.
- Enter gift cards, vouchers, or promo codes.
- An authorization is placed on your account; funds are reserved but not taken until the order is processed.
- If the order can’t be fulfilled, a request is sent to your bank to cancel the authorization.
Order Acknowledgment:
- You receive an automated order acknowledgment via email.
- This doesn’t mean your order is accepted; it’s subject to product availability and formal acceptance by the Seller.
Order Confirmation:
- When your order is ready for delivery, you get an email confirming the Seller has accepted your order.
- A contract for purchasing the listed goods is formed at this stage.
- Your order confirmation only includes the goods in the email.
- By placing an order, you confirm you can legally enter a binding contract.
Description and Pricing of Goods,
Description and Pricing of Goods.
A description of the main characteristics and prices of goods are on the product pages of the Website.
For Customers based in the UK and the EU: the price includes all applicable taxes.
For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ from prices in our retail stores, catalogs, or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or canceling it.
The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Product Information:
- The product pages provide details about the main characteristics and prices of goods.
Tax Inclusion:
- For UK and EU customers, the price includes all applicable taxes.
International Customers:
- Customers outside the UK and EU may not have all taxes included. Refer to “Customs Charges and Import Duties” for details.
Price Variations:
- Prices and offers may vary and are available for limited periods.
- All prices and offers depend on availability and can be withdrawn or changed at our discretion.
- Website prices may differ from those in retail stores, catalogs, or elsewhere.
Price Errors:
- Despite our efforts, some goods on the website may be incorrectly priced.
- If we find a pricing error in your order, we’ll let you know promptly.
- You can choose to confirm the order at the correct price or cancel it.
Seller’s Obligation:
- The Seller is not obligated to sell incorrectly priced goods at the wrong price.
Complaints,
We value customer feedback and strive to address complaints promptly and effectively. If you have any concerns or wish to make a complaint about an order placed on the website, please reach out to our Customer Services.
When contacting us with a complaint, provide as much detail as possible, including your order number and preferred contact details. This information will help us address your issue more efficiently. We are committed to resolving complaints and improving our service based on customer feedback.
Offers, Promotion, and Competition,
We sometimes have special deals, promotions, or contests on our website and in our stores. This includes discounts on “ex-display” items, which were used as display models in our stores. These items might have slight marks or discoloration from being on display, but any issues are usually minor.
Some offers have a limit on how many items a customer can buy, and if so, we mention this in the offer details.
Each offer, promotion, or contest may have specific terms, and you can find these details in our current promotions.
When we offer free delivery, it’s usually for orders delivered to the UK Mainland (excluding certain areas). Free delivery is done using the Standard Delivery service, as explained in the “UK Delivery option: Standard Delivery.” Usually, free delivery offers cannot be combined with other offers, promotions, or discount codes.
